Privacy Policy

Scope and who this policy covers

This policy applies when you visit cytollia.com, create or use an account, place or discuss an order, contact support, or otherwise interact with Cytollia through the website. In this policy, “Cytollia,” “we,” “us,” and “our” refer to the operator of the Cytollia website and store.

Information we may collect

The information collected depends on how you use the website and may include:

• Account and identity information: name, username, password-related records and account preferences.
• Contact and order information: email address, phone number, billing and delivery address, order contents, order value, destination and customer-service history.
• Payment and transaction information: payment status, transaction reference and information needed to confirm payment. A bank or payment provider may process additional financial information under its own privacy terms.
• Device and usage information: IP address, device and browser information, referring page, pages viewed, approximate location derived from an IP address, and website interactions.
• Communications: messages, attachments and other information you choose to send to support.

How information may be used

Information may be used to operate and improve the store, including to:

• Create and manage accounts, carts, checkouts and orders.
• Confirm payment, prepare orders, arrange delivery and provide tracking or order updates.
• Respond to questions, resolve order issues and maintain customer-service records.
• Protect accounts, detect fraud, prevent misuse and maintain website security.
• Understand website performance and improve navigation, content and services.
• Send service messages and, where consent or another lawful basis applies, marketing communications.
• Keep records and comply with applicable tax, accounting, legal and regulatory obligations.

Cookies and similar technologies

Cytollia may use cookies and similar technologies that are necessary for core store functions such as keeping items in a cart, maintaining a session, remembering preferences and helping protect the website. Analytics or marketing technologies may also be used where allowed and, when required, after a visitor has made a consent choice.

You can manage cookies through available consent controls and browser settings. Blocking necessary cookies may prevent the cart, checkout or account area from working correctly.

When information may be shared

Cytollia does not sell personal information in exchange for money. Information may be shared where needed with:

• Website hosting, security, account, email and technical-service providers.
• Banks, payment providers and fraud-prevention services involved in a transaction.
• Warehouses, carriers, logistics providers and customs-related service providers involved in fulfillment.
• Analytics, communications and marketing providers used in accordance with applicable law.
• Professional advisers, insurers, auditors, law-enforcement bodies, courts or regulators where reasonably necessary or legally required.
• A buyer, successor or adviser involved in a merger, reorganization, financing or sale of all or part of the business, subject to appropriate safeguards.

International processing

Cytollia serves customers internationally, and service providers involved in hosting, payment, support or delivery may process information in countries other than your own. Where applicable law requires it, appropriate safeguards are used for these transfers.

Retention and security

Information is kept only for as long as reasonably needed for the purposes described in this policy, including order fulfillment, customer support, security, accounting, dispute handling and legal compliance. Retention periods vary by record type and applicable requirement.

Reasonable administrative, technical and organizational measures are used to protect information. No online service or storage method can be guaranteed completely secure.

Your choices and privacy rights

Depending on your location and the law that applies, you may have the right to request access to, correction of, deletion of or a copy of your personal information; object to or restrict certain processing; withdraw consent; or make a complaint to a data-protection authority.

We may need to verify your identity before completing a request. Some records may be retained where required for orders, fraud prevention, accounting, legal claims or other lawful purposes. You can unsubscribe from marketing messages using the link in the message or by contacting support.

Children’s privacy

The Cytollia store is not directed to children, and we do not knowingly ask children to create accounts or place orders. If you believe a child has provided personal information, contact support so the issue can be reviewed.

Updates and contact

This policy may be updated when website practices, service providers or legal requirements change. The revised version will be posted on this page with a new “Last updated” date.

For a privacy question or request, email support@cytollia.com. Include “Privacy Request” in the subject line and explain the request clearly.